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The use of Qualitative Research by Non-Profit Organisations

May kicked off with the first webinar of the series How can Qualitative Research support and inform a Non-Profit Organisation’s aims and objectives?  Speaker Sven Arn took insights from the research industry and explained how to address and understand different types of Donors.

 

It was fantastic to be a part of the kick-off for a new series of webinars set up by the ESOMAR Foundation to help and encourage non-profit organisations to use qualitative research. In our piece we focused on how principles of commercial marketing thinking (like the customer journey) can be translated effectively for non-profits for their communication with the general public and donors.

My co-speaker, Sonia Whitehead from BBC Media Action spoke about how qualitative research is used in actual development projects. Showing that qualitative approaches can be applicable in many different areas of non-profit activity.

Research for non-profit organisations, however, has its own particular set of challenges. These include

  1. Non-profits are driven by their principles and aims rather than by commerce so the very nature of ‘consumer’ research itself may be questioned.
  2. Because they are focused on effectiveness of their activities, they tend to be quite numbers driven and thus less inclined to use qualitative research.
  3. From the donor perspective, the concern that money is being spent on non-essentials rather than going to the projects and people that need it.

In the webinar we talked about how qualitative research can be an excellent reality check and lead to better decisions when it comes to addressing donors. In our experience we have often seen it invaluable in finding that fine line between creating reaction through impactful (and sometimes controversial) messaging rather than reactance.

Adjust claims using qual. research to better reach your target audience

In a recent project we conducted for a conservation organisation, we explored different claims that the organization is planning to introduce to support a new communications strategy. A small quantitative pre-check helped to separate out the strongest three claims, but it was only through qualitative research that we could understand which of the claims had the strongest potential to engage the audience.

Using storytelling research techniques we could explore how the claims worked in reassuring donors that their donation could really make a difference. This does not happen when communication is too optimistic and positive – but is equally endangered if the messaging is too drastic.

Qualitative research offers fantastic possibilities to explore individual reactions but also to set these in a social context. There is something fundamentally social in the relationship that people have with the non-profits they support, but the decision to become a donor is very personal. With qualitative research you can look at both sides of the donor experience and this can be invaluable in optimizing communication and messaging.

Methodologically there are a few considerations to bear in mind. First and foremost, it is important to get research participants on board. Careful explanation is required to avoid perceptions that money is not being wisely spent. This can elegantly be offset (and costs reduced) by offering participants the possibility to donate their incentives.

Traditional qualitative methods like focus groups can be a quick and easy way of exploring the audience’s perceptions and gauging reactions to ideas. Newer, collaborative methods such as co-creation sessions and online communities an excellent way to develop ideas and to engage different audiences and internal stakeholders. It also gives internal audiences a real sense of the point of view of the general public.

One thing we have learnt in translating marketing principles to the non-profit world is that these organisations need to engage fast and emotionally. The decision to support an organisation does not usually come from carefully considered reflection but is made relatively spontaneously.

In summary, qualitative research provides extremely valuable ways of identifying how to achieve this connection.

About the author

Sven Arn is Managing Director and Partner at Happy Thinking People in Germany. He has been with the company since 1991 and became Managing Director in 1997. His research focus is in international and cross-cultural research with a specific expertise in insight development, positioning and brand strategy.

Missed out the presentation? You can still check it here.

Interested to learn more about the topic? Join us for the next webinar!

Awareness of human trafficking risks among vulnerable children and youth in Ukraine

Ukraine is a country of origin, transit and destination for trafficking of men, women and children.

According to the research commissioned by the International Organization for Migration mission in Ukraine and conducted by GfK Ukraine, over 230,000 Ukrainians have become victims of human trafficking since 1991. It makes Ukraine one of the main countries of origin of trafficking of human beings in Europe. Internal trafficking is also a growing problem. The number of human trafficking victims increased as a result of the war in the East of Ukraine.

The survey aimed to define the vulnerability and the level of awareness of human trafficking among nine groups of children and youth in Ukraine. The survey covered children in difficult life circumstances and orphans; children from foster families and family-type homes; children displaced from the conflict zone in the East of Ukraine; children with special needs; homeless children; young people detained in penitentiaries; and youth of vocational schools. The most numerous group was the youth at vocational schools (315,600 persons), while the youth in penitentiaries was the least numerous (217 persons).

Forty (40%) per cent of vulnerable minors from 13 to 17 are ready to accept at least one offer that may lead to their involvement in human trafficking.

The survey was conducted via a face-to-face interview method. 2,079 children and young people were surveyed. GfK Ukraine gathered statistics on the number and distribution of each group of children and built the sample accordingly.

Six indicators of awareness of human trafficking and vulnerability were designed and calculated: awareness of the human trafficking forms; estimation of the risk to get involved in human trafficking; propensity to risky behaviour; the level of dangers of the social environment; awareness of safeguards against human trafficking; awareness of where to address if got involved in human trafficking.

The most disturbing results showed the indicator of propensity to risky behaviour. Children were asked whether they would accept different risky proposals from relatives, friends, neighbours, teachers, strangers, etc. 40% of vulnerable minors from 13 to 17 are ready to accept at least one offer that may lead to their involvement in human trafficking. The youth in penitentiaries are the most inclined to accept risky proposals (72%). Children would be most inclined to accept the proposal to work without official employment in Ukraine, to try drugs, to get in a stranger’s car, to go to strangers’ homes, or to undertake suspicious or illegal work that is well paid.

Support and involvement of public figures and the civil society

The survey has a great impact on the counter-trafficking activities in Ukraine either on national level, or on local one. According to the results of the survey, IOM Mission in Ukraine developed the strategy for counter-trafficking (CT) awareness-raising campaigns, including a public service announcement (PSA) on trafficking in persons filmed in 2017 with a famous Ukrainian singer, winner of Eurovision 2016 – Jamala, which is an integral part of the National Counter-Trafficking Information Campaign “Danger Might Be Invisible at First in Ukraine”.

IOM partner NGOs used the data on the level of children’s vulnerability to human trafficking for local advocacy and prevention initiatives, including the campaign aimed to strengthen the National Referral Mechanism for Assisting Victims of Trafficking in every oblast of Ukraine.

Impact data

IOM implements a variety of human trafficking prevention activities. To improve the existing counter-trafficking practice, it conducted specific surveys on a regular basis to identify the most vulnerable and at-risk populations. Taking into consideration the results of the commissioned survey, IOM supported NGO small-grant projects in every oblasts of Ukraine focused on targeted awareness increase and prevention work among the identified key vulnerable groups of children and youth with the highest risks of human trafficking. As a result of these projects, more than 63,000 vulnerable children and youth increased their knowledge of various types of human trafficking and basic rules of safe migration and employment.

In 2018, the second wave of the survey will be conducted by GfK Ukraine.

* The survey was conducted in December 2015 by GfK Ukraine for IOM and covered all oblasts of Ukraine except for territories of Donetsk and Luhansk oblasts that are not under the control of the Ukrainian government and AR Crimea.

About the Author:

Tamila Konoplytska, Senior Researcher at GFK Ukraine

Inna Volosevych, Head of Social and Political Research Department at GFK Ukraine

What different Qualitative Approaches can be used to achieve various objectives?

The ESOMAR Foundation continues the series “How can Qualitative Research support and inform a Non-Profit Organisation’s aims and objectives?” with a new webinar. The second webinar of the series will identify and tackle different Qualitative Approaches that can be used to achieve various objectives. The online event will take place on 26th of July.

The ESOMAR Foundation is embracing qualitative methods as a means to improve the impact of NGO’s. With the knowledge and support of the many qualified researchers in this discipline, the ESOMAR Foundation wants to build an offer of online training webinars to advance knowledge of NGO’s in this discipline and to showcase the outcome of great research.

An overview of the different qualitative approaches

One of the things that non-researchers can find confusing is to understand the different qualitative techniques and what they are best used for.

–        When exactly should you use depth interviews versus a focus group?

–        What is the difference between ethnographic research and qualitative research? And when is ethnographic research appropriate?

–        And if qualitative research is about ‘really’ understanding people through observing body language and identifying unspoken triggers and drivers … how can it be done properly online? When is it appropriate to do qualitative research online?

Experts from the NFP world and market research agencies will share their experience of using ethnography to bring to life the situation (e.g.) Street Invest’s work to change donors and the public’s perception of and attitude to Street Children. Of using Focus Groups and In-depth interviews to develop the actual communications and get the best out of media strategy. Aiming to make the best of online qualitative approaches.

 

TO JOIN THE WEBINAR PLEASE REGISTER HERE!

ESOMAR Foundation Making a Difference Competition 2018 – Winners announced!

At this year’s first ESOMAR Foundation “Making a Difference” Competition we received a large number of entries – all of which of great value and relevance for highlighting and promoting how the best of research has made a significant difference to Not-For-Profits. 

We are particularly happy to announce the winners of the first edition of the ESOMAR Foundation “Making a Difference” Competition.

 

WINNERS

Most innovative NFP case study

Reducing child mortality- a provider, a mother, and a powder

Sema Sgaier, Surgo Foundation, USA/India

NFP Surgo Foundation

Huge potential impact in India and internationally where diarrhea kills large numbers. This is a really excellent, thorough and innovative and effective piece of research

Best international NFP case study

Empowering Digital Storytelling for Good

Justine Lukas, Kantar Millward Brown, Singapore

NFP Singapore International Foundation – Our Better World

This simple and impactful case study is set for making a tremendous difference across all NFPs globally.

Best local/domestic NFP case study

Menstrual Hygiene Management Study in DRC

Charlotte Antoine, Forcier Consulting, DR Congo

NFP Catholic Relief Services DR Congo

This very important piece of research is something that could make a real difference to half the population.

Each of the three winners will receive a donation for their featured Not-for-Profit and are invited to present their work at a special ‘Making a Difference’ session at this year’s ESOMAR Congress in Berlin on 23-26 September.

A hearty congratulation to all three winners for such a fantastic achievement!

COMMENDED

Among the entries there were a number of them which deserved a commendation for their excellent approach, so, we are particularly happy to announce the entries which were commended:

‘Stunting” in Indonesia

Nurhasanah Ayuningtias, Astrid Novianti, Astiti Suhirman, Kantar TNS, Iwan Hasan, IMA World Health, Indonesia

“Malnutrition is a massive issue and this was a very innovative approach and a contender for most innovative”; “Excellent case study – really getting underneath the issues”

Girl-Friendly Toilets Qualitative Insights To The Benefit Of Female Students In Public Secondary Schools In Kathmandu Valley, Nepal

Andre Linden, Luxembourg, Simon Patterson, QRi Consulting, UK

“Creative and insightful research and making a meaningful difference to girls there”, “Beautiful simple example of the effectiveness of good qual research”

Women, a key player om economic development

Cristina Paez, Ipsos, Ecuador

“Very good and very effective! An important issue for half the population and rightly topical”

Giving the World’s Children a Voice: A UNICEF Case Study

Benjamin Riondel, Unicef, Switzerland

“A delightful study!”

Critical Thinking Against Populism

Tamila Konoplytska, Inna Volosevych, GfK, Ukraine

“Innovative use of research”

The research on Public Awareness of HIV Epidemic in Ukraine

Tamila Konoplytska, Inna Volosevych, GfK, Ukraine

“This is important research with potential to make a real difference”

Congratulations to all! The ESOMAR Foundation wishes to thank all those who participated to the competition. We will endeavour to promote and highlight the excellent examples which have been showcased– to encourage Not-for-Profit organisations to use more insightful and inventive research for massively increasing the overall impact of market research in building a better world!

 

How can Qualitative Research support and inform a Non-Profit Organisation’s aims and objectives?

The ESOMAR Foundation launches a series of webinars to advance knowledge of Qualitative Research for Not for Profit organisations and to showcase the outcome of great research. The first webinar of the series will be held on 23 May.

There is demand for training, to get a better understanding of NFPs need for research, and what research really can do for them.

This series of Webinars will provide a better understanding of why NFPs should be doing more qualitative research as well as provide hands-on learning of the different types of qualitative tools and what they can be used for both offline and online, including social media.

The first webinar will focus on research which will help you identify your different audiences and develop and hone your messages to address each of them.

The webinar will feature:

 

Sonia Whitehead

Sonia Whitehead, Head of Research, BBC Media Action, will describe their aims, identifying the audience, and give examples of learnings and outcomes from research.

Sven Arn

Sven Arn, Managing Director and Partner, Happy Thinking People, will focus on how to understand donors  – their decision processes, barriers, touchpoints, the total ‘donor experience’ – and then taking the insights from the research to understand how to address different types of Donors.

Phyllis Macfarlane

Phyllis Macfarlane, Treasurer, ESOMAR Foundation, will moderate the Session.

TO JOIN THE WEBINAR PLEASE REGISTER HERE!

 

Join the Making a Difference Competition!

The centrepiece of the ‘Making a Difference’ programme is an annual competition to highlight and promote how research has made a real difference to Not-for-Profits.

Send your entry by 13 April!

There will be three prizes; one for the best international NFP case study, one for the best local/domestic NFP case study and one for the most innovative case study.

This competition aims at raising awareness of the impact of great research on Not-For-Profits. Currently, many Not-For-Profits see research only in terms of population-level facts and figures on poverty, sanitation, medicine, education etc. They are mostly unaware of the immense value that great qualitative, ethnographic and new research methodologies can have on improving the effectiveness of their work. Our hope is through this initiative – which will highlight ‘Make a Difference’ case studies – to encourage the use of more insightful and inventive research and massively increase the overall impact of market research in building a better world!

Join the competition: all non-profit cases are welcome whether they are international, national or local!

More info on: http://www.esomarfoundation.org/making-a-difference-competition/

John Kearon

‘Making a Difference’ to Not-for-Profits

 

A message from John Kearon, President of the ESOMAR Foundation

Researchers are a wonderful lot.

We’re not particularly loud, extrovert or nakedly ambitious.

But we are generally curious, knowledgeable and keen to make a difference.

And a world in turmoil needs inventive solutions from researchers at their best, more than ever.

Which is exactly why the ESOMAR Foundation was set up, to build a better world using the know-how and resources of the Market Research community.

The Foundation is still small and run almost exclusively on a volunteer basis. So to maximise its impact with limited resources, we’ve decided to focus the Foundation on ‘Making a Difference’ to Not-for-Profits.  To this end, we’ve created an annual ‘Making a Difference’ programme, culminating each year at the ESOMAR Congress, with a celebration of the ways in which our community of the research willing has helped make the world a better place.

‘Making a Difference’ Competition [Entries by 13 April 2018]

http://www.esomarfoundation.org/making-a-difference-competition/

The competition is the centre-piece of the Foundation’s ‘Making a Difference’ programme. It highlights and promotes how the best of research has made a significant difference to Not-For-Profits (NFP). If you think you have a case study that shows how research has really helped a Not-for-Profit, PLEASE, PLEASE, PLEASE enter it to the competition before 13 April. You find all details on how to enter the competition on the ‘Making a Difference’ Annual Competition page on the ESOMAR Foundation website. All submissions will be added to the Foundation’s ‘Making a Difference’ online library and made freely available, to inspire and promote the use of market research in helping to build a better world.

There will be three ‘Making a Difference’ prizes; one for the best international NFP case study, one for the best local/domestic NFP case study and one for the most innovative case study. The winners will be announced at ESOMAR’s Asia Pacific Conference on 15 May. Each of the three winners win a donation for their featured Not-for-Profit and invited to present their work at a special ‘Making a Difference’ session at the 2018 ESOMAR Congress in Berlin on 25 September.

To help promote the impact of great research on NFPs, the Foundation is looking for speaking opportunities for the three winners, at Not-For-Profit conferences. In addition, ESOMAR have generously offered a ‘Making a Difference’ slot at every one of their conferences. The Foundation will invite presentations from those who submitted a ‘Commended’ case study and are located in the country where the ESOMAR conference is being held.

Raise awareness of the impact of great research on Not-For-Profits

Currently, many Not-For-Profits see research only in terms of population level facts and figures on poverty, sanitation, medicine, education etc. They are mostly unaware of the immense value that great qualitative, ethnographic and new research methodologies can have on improving the effectiveness of their work. Our hope is through the ever-increasing database and promotion of ‘Making a Difference’ case studies, we can encourage usage of more insightful and inventive research and massively increase the overall impact of market research in building a better world.

My hope for the coming years, is by securing the Foundation’s funding, focussing on helping Not-for-Profits and creating a large ‘community of the research willing’, that together we can build and extend the impact of the Foundation’s tremendous work to date, in building a better world.

So, join the ‘Making a Difference’ Annual Competition, help us celebrate the ways in which our community of the research willing has helped make the world a better place.

 

Research can help us understand the human condition

Can it go further, and help us to better it? We look at an advertising campaign run by the ESOMAR Foundation using research insight to improve people’s lives. Armed with a generous gift of online banner advertising space from AOL’s own Foundation Oath for Good, here is what happened.

Three years ago ESOMAR created the Foundation to use the knowledge, skills, creativity, interest and resources of researchers to help charities improve people’s lives.

To raise awareness, funds and engagement from the research industry, the Foundation decided to run its first advertising campaign, armed with a generous gift of online banner advertising space from AOL’s own Foundation Oath for Good. The challenge was the same as researchers and their commercial clients are always facing – how do you articulate your purpose into marketing that drives profitable growth? The goals of a non-profit may be broader than for a commercial brand but the skills are the same. This is the story of one such challenge – how to turn the purpose of the Foundation into a campaign that can use research insight to improve people’s lives.

We decided early on to focus the campaign on last year’s ‘Best Paper’ from Congress: an inspiring case study from My Choices Foundation, on how a better understanding of the causes of sex-trafficking in India could help tackle the issue.

Research at its best

The My Choices Foundation (an anti-trafficking charity) and their research agency Final Mile, explored the causes of sex trafficking. The research spanned interviews with NGOs, campaigners, but also individuals directly involved, such as villagers whose daughters had been trafficked.

It was powerful, complex, and hard work – inevitably given the difficulty and raw emotion surrounding the issue.

Their work represented research at its best – and we decided to translate its nuanced and complex findings into a campaign that would grab people emotionally and raise both awareness and money. We were delighted to donate our time and skills to help.

We knew that emotional impact would be absolutely critical to the campaign’s success. As the work of Les Binet and Peter Field has demonstrated, the best route to short-term response and long-term effectiveness for a campaign is emotion. That applies to non-profits too.

Sex trafficking is obviously a highly emotive subject. But because it’s so harrowing, the sad truth is it’s an all too human response to switch off, block out the unpleasant information, and ignore it. That was our first challenge. Our second was the media space generously donated by AOL for the campaign required a banner ad approach. Banner ads have a bad reputation for emotional advertising – too many years of bland or intrusive campaigns mean people tune them out. To do justice to My Choice Foundation’s research we needed an emotional approach that would generate an immediate response, as well as build the ESOMAR Foundation’s long-term fundraising and mission to improve people’s lives.

John Kearon is CEO of System 1 Group PLC and President of the ESOMAR Foundation.

I am one in a million

How Street Invest  and Big Sofa created a remarkable video : ‘I am One in a Million’ from qualitative research findings – with the objective of changing the public perception of Street Children – to humanise them.

Street children’s stories: “I am one in a million”    

Street children are young people who live and / or work on the streets and they can be found in every country of the world. The global population of street children is contested, however UNICEF state that the figure almost certainly runs into tens of millions and have put this figure as high as 150 million.

The need for accurate and disaggregated data is vital in providing support to this ‘missing’ population and qualitative and quantitative data have roles to play. To quote ODI’s The Data Revolution: “even the most willing governments cannot efficiently deliver services if they do not know who those people are.”

Positive change starts with informed perceptions

Quantitative data is needed to demonstrate the scale of the issue – the number of children living on the streets of a given country and the demographic of that population. But it is qualitative data that paints a true picture of street children’s realities and the complexity of the challenges they face day to day. Without such data, stakeholders, from NGOs to governments, cannot be properly equipped to intervene in street children’s lives.

Misinformed perceptions can lead to highly damaging actions. For example, if street children are seen as criminals, it can lead to incarceration and violence. If they are seen as passive victims with no rights, they may be removed from the streets at all costs, even if it is against their will or not in their best interest.

StreetInvest, a global charity that provides support to street children, approached video analytics company Big Sofa, to conduct a qualitative research study into street children, to try and challenge these perceptions as a starting point to drive change. 

Ethnography on the streets

The research methodology was developed based on exploratory and ethnographic qualitative methods and was conducted in four countries: Guatemala, Zimbabwe, Kenya, and India.

Street children are often highly mistrustful of adults, who they may associate with abuse, which made access a barrier. It was agreed that the most effective and ethical* way to conduct the interviews was to utilise existing relationships between the street children and the ‘street workers’ in StreetInvest’s network. Street workers are trained adult social workers, who operate in street environments to build strong, trusting relationships with street children, to help them develop and grow in a positive way.

The discussion guide covered seven key areas: 1. relationship with family; 2. context around leaving home; 3. everyday lives, especially experiences around food and shelter; 4. experiences with “others” including non-street connected adults and children, other street children and institutions such as police, government officials; 5. work and money; 6. their knowledge of their rights; 7. future aspirations.

Fieldwork commenced over a six-week period and during this time, the street workers recorded 21 interviews and additional observational footage, with footage ranging in length between 2 minutes and 56 minutes.

The power of video analytics

The data was uploaded to Big Sofa’s platform after being translated and transcribed. The videos were analysed within the platform, its technology allowing analysts to code and tag specific speech patterns and phrases, based on the transcript, as well as behaviors, based on the visuals. Codes were drawn from the discussion guide, for example “Rights” and additional themes emerged during the analysis process, such as “Playtime” and “Religion”.

After analysing the raw footage and identifying key insights, a three minute long output film was created. The film used direct quotes from the children, organised thematically to share powerful insights into their lives. StreetInvest also have access to the extensive, searchable online video library of street child interviews, stored securely on Big Sofa’s platform.

Impactful, shareable output

Big Sofa’s technology can draw quantitative data from qualitative inputs, but the relatively small scale of the study meant the dataset could not be used for quantification. No matter: the power of this study lies in the shareable and impactful output film.

The film is a versatile asset which StreetInvest will use to support numerous streams of its strategy, including awareness raising and advocacy. One such example is its inclusion in StreetInvest’s ‘Values and Attitudes’ workshop. These workshops have been delivered to high-level stakeholders, including the Department of Social Welfare in Ghana and the film will help build deeper empathy and understanding among participants. Through this research, street children have been able to share their own stories, using in their own voice, in a manner which can be shared with those who have the power to change their lives.

* All the street workers involved were trained in Child Protection and informed consent was gained from the young people who participated in the filming.

About the Authors:

Georgina Day, Charity Impact and Communications at StreetInvest, UK

Flora Somogyi, Consultant at Big Sofa, UK

Transforming LGBT Opponents into Allies

How Research Guided Program Strategy and the Behavior and Attitudinal Shift that Resulted from It

 

In 2015 the only LGBT non-profit organization in Cambodia, Rainbow Community Kampuchea (RoCK), commissioned Kantar TNS Cambodia to conduct a large-scope baseline study to objectively verify and understand the situation of the LGBT population in Cambodia especially from the straight community’s perspective. The Opinions, Attitudes and Behavior toward the LGBT Population in Cambodia study employed both qualitative and quantitative methods. The 1,085 sample was among straight people and 478 among LGBT respondents in 10 provinces and Phnom Penh capital. The study was representative of the Cambodian target population with respect to gender, income, and urban/rural populations. Focus group discussions were also used to unearth personal narratives and experiences to better understand the trends we learned through survey research.

Key findings from the research have been used by RoCK for the organization’s strategic planning and program implementations. One of the programs is a training on sexual orientation and gender identity (SOGI) and LGBT human rights providing to the straight community with a particular focus on local authorities in order to make LGBT issues and people more visible, ordinary, normal and natural as part of everyday life in Cambodia.

To understand how our 2015 study has been used to create impact, we further explored RoCK’s program implementation, specifically among straight people. The effect of the program, which is a result of the research, is demonstrated through case studies and through the 2017 survey results (was comprised of 1,683 straight people across 11 provinces and the capital city in both urban and rural areas).

LGBT rejection and acceptance levels among straight people

Evidence from a follow-up study in 2017 with straight people, who had not participated in RoCK’s workshop, indicates that the living environment for LGBT in Cambodia has not improved. Hence, Cambodia needs an intervention to improve the living conditions for LGBT people by transforming LGBT opponents, especially extreme opponents, into allies.

We classified LGBT opponents and supporters into four categories (graph below). The LGBT rejection and support spectrum shows that while no less than three in ten Cambodians completely reject LGBT in the last two years, the number drops to only one in ten for those who completely support LGBT in the same periods. Although about half of Cambodians support LGBT, they tend to moderately support them (nearly four in ten) rather than completely support them (one in ten).

Figure 1: LGBT rejection and support spectrum

 

RoCK intervention program results

Post-test of the workshops conducted by RoCK among 149 participants shows that after the training all of them agree same-sex love is human rights; the majority (97%) come to an understanding that there should be laws or policies supporting LGBT couples and recognizing their relationship; and almost all of them (97%) believe people are LGBT because of “their nature” not “their choice”.

Our case studies with four straight participants in two provinces, Kompong Speu and Battambang, reaffirm the knowledge gained mentioned above. The knowledge shift that ultimately leads to attitudinal and behavioral change among straight people across LGBT rejection and support spectrum is illustrated in our paper http://www.tnsglobal.com/press-release/transforming-lgbt-opponents-allies.

An added value for RoCK and other NGOs

It is evident that the LGBT problems will not improve without a program intervention given that SOGI and LGBT rights are a relatively new – or still nonexistent – topic in public discourse. Being in an infant stage can also offer advantages in mainstreaming straight people in Cambodia since it is easier to raise awareness among those who have no knowledge than to teach them to “unlearn” in order to “relearn”.

RoCK workshops that have been conducted since 2016 positively impact participants we interviewed, especially the opposed ones. Since RoCK has not had concrete way to measure long-term impact of the program, it would be good for RoCK to conduct rigorous evaluation in order to closely monitor the perceptions, attitudes and behavior change of their participants. We are very pleased that RoCK contacted us after we finished our paper for input on workshop evaluation to track the impact of the program.

In addition, we have been invited to be guest speakers to share our findings. For instance, WaterAid Cambodia recently contacted us to present our findings to their staff in order to raise their awareness, and to integrate LGBT topic into their Equity and Inclusion Program. Moreover, we are probably invited to give our speech to LGBTIQ activists, experts and scholars working on SOGIESC issues and all other allies who will attend ILGA Asia Regional Conference happening in Cambodia from December 04-08, 2017. We hope that the learning will be informative and relevant to other countries facing with these same struggles.

Lastly, one of the recommendations, tracking the program impact, has already been implemented by RoCK. We do hope that other recommendations in the paper will be taken into consideration by other NGOs, especially by RoCK in order to improve the lives of LGBT people in Cambodia 

References:

Vinh Dany, Menh Vuthisokunna and Rebecca Norris (2015). Opinion, Attitude and Behavior toward LGBT population in Cambodia

CCHR. (2015) ‘LGBT Bullying in Cambodia’s Schools’

About the authors

Dany Vinh is a Senior Research Manager at KANTAR TNS Cambodia.

Layhour Sao is a Senior Research Executive at KANTAR TNS Cambodia.